- Company: MyPrivateTutor.net
- Location: Kolkata
- Job Type: Full-time | Work from Office
- Experience: Fresher / 0–1 Year

About the Role

MyPrivateTutor.net is looking for smart, proactive and commercially minded Customer Support Executives (2) to join our Kolkata office.

This is an entry-level role focused on customer servicing and revenue generation.

You will work closely with students, tutors, the product team and the development team to understand user needs, improve their experience on the platform and identify opportunities to increase engagement and revenue.

Key Responsibilities

User Engagement & Servicing

- Interact with registered tutors, students and parents to understand their requirements and problems.
- Assist users with registration, profile completion, tuition inquiries, applications and other platform features.
- Follow up with new and inactive users to improve engagement.
- Identify common user problems and coordinate with the relevant teams to resolve them.

Revenue & Conversion

- Understand our membership, subscription and other paid offerings.
- Identify potential users who can be converted into paying customers.
- Follow up with interested users and assist them through the purchase process.
- Work on improving free-to-paid conversion.
- Re-engage expired and inactive paid users.
- Experiment with different offers, messages and follow-up approaches.

Retention & Re-engagement

- Identify inactive users and opportunities to bring them back to the platform.




- Create targeted email, WhatsApp and in-platform communication campaigns.
- Follow up with users who registered but did not complete important actions.
- Re-engage expired members and previous customers.
- Develop different communication strategies for different user segments.

Analytics & Reporting

- Track registrations, active users, inquiries, applications, upgrades, renewals and revenue.
- Maintain daily/weekly reports using Excel or Google Sheets.
- Monitor conversion rates and identify areas requiring improvement.

Who Should Apply?

We welcome fresh graduates or candidates with up to 1 year of experience.

You should have:

- Good communication and interpersonal skills.
- A strong interest in online businesses and technology.
- A commercial mindset and interest in generating revenue.
- Comfort speaking with customers and understanding their requirements.
- Valuable analytical and problem-solving ability.
- Basic knowledge of Excel or Google Sheets.
- Ability to learn new software and online tools quickly.
- Comfortable using AI tools such as ChatGPT.

Salary and Work Terms:

- Salary CTC 25K per month. PF included.
- Candidates who can join from September 1st week are highly preferred.

There will be both technical and personal interviews at our office preferably in August or asap.

Pay: ₹21,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Provident Fund

Work Location: On the road

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