Company: Business Skool
Location: Surat, Gujarat
Department: Client Relationship Management
Employment Type: Full-Time
Working Days: Monday to Saturday
Job Timing: 9:45 AM to 6:30 PM

About the Role

Business Skool is looking for a Service Coordinator to manage client communication, meeting coordination, follow-ups, and smooth coordination between clients and internal teams.

The role requires strong communication, coordination, follow-up, and problem-solving skills to ensure a smooth client experience throughout the service journey.

Key Responsibilities Client Coordination & Communication

- Coordinate with clients for Zoom and physical meetings.
- Share meeting schedules, Zoom links, and required information with clients on time.
- Maintain regular communication with clients through calls and messages.
- Follow up with clients regarding assignments, service progress, and pending requirements.
- Address client queries and doubts and provide appropriate solutions or coordinate with the concerned team.

Client Welcome & Engagement

- Conduct welcome calls and send welcome messages for Workshop, Foundation, and Transformation Programs.
- Guide new clients regarding the service process.
- Maintain positive and professional communication with clients.

Program & Meeting Coordination

- Coordinate workshops, Foundation Programs, and Transformation Programs.
- Schedule meetings between clients, Coaches, and Implementor Coaches.
- Coordinate meeting timings with clients and internal team members.
- Share Zoom links and meeting details with all concerned participants.
- Ensure proper follow-up for scheduled meetings and action points.

Client Database & Documentation

- Maintain and update client databases and Google Sheets.




- Keep client records and service-related information accurate and updated.
- Maintain proper documentation of client communication, meetings, feedback, and follow-ups.

Internal Team Coordination

- Coordinate with CRM, Service, Coach, Implementor, and other internal teams.
- Share client updates, requirements, and concerns with the concerned team members.
- Ensure timely communication and follow-up for smooth service delivery.

Event Responsibilities

- On event days, the reporting time will be 7:45 AM.
- Remain available until the event and all assigned responsibilities are completed.
- Complete all event-related tasks before leaving.
- Travel outside Surat may be required for assigned events.

Key Deliverables

- Smooth and timely client communication.
- Proper scheduling and coordination of client meetings.
- Consistent follow-up on client assignments and requirements.
- Timely coordination and resolution of client queries.
- Accurate and updated client databases and service records.
- Smooth coordination between clients and internal teams.
- Effective client welcome and engagement process.
- Timely completion of event-related responsibilities.

Required Skills & Competencies

- Strong communication and client-handling skills.
- Good coordination and follow-up abilities.
- Good time management and scheduling skills.
- Robust documentation and record-management skills.
- Ability to manage multiple tasks simultaneously.
- Customer-focused and problem-solving approach.
- Good teamwork and internal coordination skills.
- Comfortable communicating with clients through calls, WhatsApp, and Zoom.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Paid sick time
- Paid time off

Work Location: In person

📌 Client Service Coordinator (Surat)
🏢 Business Skool
📍 Surat