Key Responsibilities

Position: L2 /L3 Production Support Engineer
Location: Bangalore
Budget: 10-11 LPA
Shift: Rotational shifts (24/7 support)

Key Responsibilities:

- Provide L2/L3 application and production support
- End-to-end ticketing management (beyond just monitoring)
- Monitoring application health, analyzing error logs
- Incident Management, Problem Management, Change Management
- Execute batch jobs using Scheduler tools (Autosys/Control-M) /*_Any scheduler*_
- Follow ITIL processes for service delivery

Mandatory Skills & Experience:

- Proven L2/L3 application/production support experience
- End-to-end ticketing lifecycle management
- Strong knowledge of Autosys/Control-M schedulers / Any scheduler
- ITIL framework understanding
- Basic SQL queries for troubleshooting
- Monitoring tools and error log analysis expertise

Job Type: Full-time

Pay:



₹600,000.00 - ₹1,200,000.00 per year

Advantages:

- Health insurance
- Provident Fund

Application Question(s):

- are you an immediate joiner ?what's highest qualification ? Whats your take home salary , Notice period and are you okay for f2f interview?

Education:

- Bachelor's (Required)

Experience:

- client handling and team handdling: 4 years (Required)
- L3 production support: 4 years (Required)
- sql,ITIL framework, autosys or Control M: 4 years (Required)
- finance or banking domain: 4 years (Required)
- end to end ticket life cycle management: 4 years (Required)

Language:

- Fluent English (Required)

Location:

- Bengaluru, Karnataka 560006 (Preferred)

Work Location: In person

📌 production support engineer (Bengaluru)
🏢 Novus automation
📍 Bengaluru