As an experienced delivery and operations leader within IT product or SaaS organizations, you will be responsible for owning and overseeing end-to-end delivery of software product implementations across multiple customers and geographies. Your key responsibilities will include:

- Ensuring high-quality, on-time delivery of all software deliverables in line with customer commitments and internal standards.
- Driving revenue realization through successful, predictable, and scalable delivery execution.
- Maintaining accountability for delivery margins by actively managing costs, utilization, productivity, and operational efficiency.
- Planning, tracking, and optimizing delivery costs, including staffing models, subcontracting, vendor management, and operational expenses.
- Establishing, tracking, and continuously improving delivery KPIs and metrics, including Defect Leakage, Schedule Adherence, SLA Adherence, Resource Utilization, Efficiency, and Gross Margins.
- Leading capacity planning, workforce forecasting, and utilization strategies to ensure optimal productivity across delivery teams.
- Partnering closely with Product, Engineering, Sales, Finance, and Customer Success to ensure seamless execution and alignment with business objectives.
- Identifying delivery, financial, and operational risks early, and implementing robust mitigation and escalation mechanisms.
- Defining, standardizing, and continuously improving delivery processes, governance models, and best practices across the organization.
- Building, mentoring, and scaling high-performing delivery and operations teams, fostering a culture of accountability, ownership, and continuous improvement.
- Ensuring high levels of customer satisfaction through strong governance, transparent communication, and disciplined execution.




- Representing delivery and operations in leadership forums, executive reviews, and strategic planning discussions.

Required Experience & Skills:

- 15+ years of experience in delivery and operations leadership within IT product or SaaS organizations.
- Strong experience leading software product implementations with clear financial accountability.
- Proven track record of managing costs, revenue, utilization, and delivery margins in large-scale delivery organizations.
- Experience with P&L; ownership or working in close partnership with finance teams.
- Demonstrated ability to manage cross-functional and distributed teams at scale.
- Strong understanding of delivery governance, operational excellence, and metrics-driven management.
- Excellent stakeholder management skills with the ability to influence senior leadership and external customers.
- Experience in the US P&C; Insurance domain is highly preferred.
- Strong analytical, decision-making, and problem-solving skills.
- Excellent communication, leadership, and people management capabilities.

By joining us, you will have the opportunity to play a strategic leadership role in a growing IT product organization, with a direct impact on revenue, margins, customer satisfaction, and operational scalability. You will also gain exposure to executive leadership and enterprise customers in a cooperative and performance-driven culture focused on excellence and accountability.



As an experienced delivery and operations leader within IT product or SaaS organizations, you will be responsible for owning and overseeing end-to-end delivery of software product implementations across multiple customers and geographies. Your key responsibilities will include:

- Ensuring high-quality, on-time delivery of all software deliverables in line with customer commitments and internal standards.
- Driving revenue realization through successful, predictable, and scalable delivery execution.
- Maintaining accountability for delivery margins by actively managing costs, utilization, productivity, and operational efficiency.
- Planning, tracking, and optimizing delivery costs, including staffing models, subcontracting, vendor management, and operational expenses.
- Establishing, tracking, and continuously improving delivery KPIs and metrics, including Defect Leakage, Schedule Adherence, SLA Adherence, Resource Utilization, Efficiency, and Gross Margins.
- Leading capacity planning, workforce forecasting, and utilization strategies to ensure optimal productivity across delivery teams.
- Partnering closely with Product, Engineering, Sales, Finance, and Customer Success to ensure seamless execution and alignment with business objectives.
- Identifying delivery, financial, and operational risks early, and implementing robust mitigation and escalation mechanisms.
- Defining, standardizing, and continuously improving delivery processes, governance models, and best practices across the organization.
- Building, mentoring, and scaling high-performing delivery and operations teams, fostering a culture of accountability, ownership, and continuous improvement.
- Ensuring high levels of customer satisfaction through stro

📌 Director Delivery & Operations (Mumbai)
🏢 Success Hunterss
📍 Mumbai