Senior E-commerce Operations Executive
? Location: Mumbai, Maharashtra

? Salary: ₹40,000 – ₹50,000 per Month

? Experience: 2–6 Years

? Industry: E-commerce | D2C | FMCG | Consumer Products | Retail

? Employment Type: Full-Time

Job ID: OGHR-SEOE-0726

Senior E-commerce Operations Executive Jobs in Mumbai
Orbit Global HR Consultants LLP, one of India's leading E-commerce Recruitment Agencies and Executive Search Firms, is hiring a Senior E-commerce Operations Executive for a rapidly growing D2C consumer products company based in Mumbai.

This role is ideal for professionals with hands-on experience in Amazon Seller Central, Flipkart Seller Hub, Shopify, Quick Commerce, Inventory Management, Order Processing, Marketplace Operations, and E-commerce Analytics.

If you're passionate about ensuring seamless online operations and driving operational excellence across multiple sales channels, we'd love to hear from you.

About the Company
Our client is a fast-growing eco-friendly consumer products brand with a strong presence across India's leading digital commerce platforms.

The company operates through:

Shopify D2C Website
Amazon India
Flipkart
Zepto
Blinkit
BigBasket
Swiggy Instamart
General Trade
Institutional Sales
Private Label Business

As the company continues its rapid expansion, it is looking for an experienced E-commerce Operations professional to strengthen its digital commerce team.

Job Responsibilities
Marketplace Operations

Manage daily operations on Amazon Seller Central and Flipkart Seller Hub.
Monitor order processing, dispatch status, returns, cancellations, and customer issues.
Maintain marketplace listing accuracy and account health.
Update product titles, descriptions, pricing, images, offers, and inventory.
Coordinate with marketplace support teams for claims and escalations.
Support promotional campaigns and marketplace sales events.

Shopify & D2C Operations

Manage end-to-end Shopify backend operations.
Process website orders and inventory updates.
Upload products, pricing, discount codes, and stock updates.
Coordinate with logistics partners for dispatch and deliveries.
Maintain accurate product information across the Shopify store.

Quick Commerce Operations
Manage operations across:

Zepto
Blinkit
BigBasket
Swiggy Instamart

Responsibilities include:

SKU management
Inventory replenishment
Platform coordination
Pricing updates
Promotion management
Daily sales reporting

Inventory & Warehouse Management

Monitor inventory across marketplaces and D2C channels.
Coordinate stock movement with warehouse teams.
Prevent stock-outs and excess inventory.
Maintain SKU-level inventory reports.
Ensure accurate inventory synchronization across all platforms.

B2B Order Management





Process distributor and institutional orders.
Coordinate dispatch schedules.
Track order fulfilment and delivery timelines.
Support invoice and documentation processes.
Coordinate with finance for payment reconciliation.

Reporting & Analytics

Prepare daily sales, inventory, order, and return reports.
Analyse SKU performance and platform-wise sales.
Create dashboards using Excel.
Track marketplace KPIs and operational performance.
Provide actionable insights to management.

Returns & Claims Management

Manage returns, RTOs, and damaged products.
Coordinate claim reconciliation with marketplaces.
Track deductions, penalties, and recoveries.
Work with finance teams on payout reconciliation.

Profile Criteria

2–6 years of experience in E-commerce Operations, Marketplace Operations, or D2C Operations.
Hands-on experience with Amazon Seller Central and Flipkart Seller Hub.
Experience managing Shopify backend operations.
Exposure to Quick Commerce platforms such as Zepto, Blinkit, BigBasket, or Swiggy Instamart.
Solid knowledge of inventory management, order fulfilment, and warehouse coordination.
Excellent analytical skills with advanced Excel proficiency.
Ability to manage multiple marketplaces simultaneously.
Strong communication and stakeholder management skills.

Required Skills
Marketplace Operations

Amazon Seller Central
Flipkart Seller Hub
Marketplace Management
Product Listings
Account Health Management
Campaign Coordination
Pricing Updates

E-commerce Operations

Shopify
D2C Operations
Order Management
Inventory Management
SKU Management
Product Uploads
Dispatch Coordination
Warehouse Operations

Quick Commerce

Zepto
Blinkit
BigBasket
Swiggy Instamart
Inventory Replenishment
Platform Coordination

Analytics & Reporting

MS Excel
VLOOKUP
Pivot Tables
Sales Reporting
Dashboard Creation
Data Analysis
Inventory Reports

Operations Management

Return Management
Claim Reconciliation
Logistics Coordination
Warehouse Coordination
Marketplace Reconciliation
Customer Issue Resolution

Education

Bachelor's Degree in Commerce, Business Administration, Supply Chain, Operations, Marketing, or a related discipline.
Certification in E-commerce, Marketplace Management, or Digital Commerce is an added advantage.

Preferred Industry Experience




Candidates from the following industries will be preferred:

E-commerce
D2C Brands
FMCG
Consumer Products
Retail
Marketplace Businesses
Home Care
Personal Care
Lifestyle Brands
Digital Commerce Companies

Key Performance Indicators (KPIs)

Order Processing Accuracy (98%+)
Dispatch Turnaround Time (TAT)
Marketplace Account Health
Inventory Accuracy
Stock Availability
Listing Accuracy
Return & RTO Management
Claim Reconciliation
Marketplace Issue Resolution
Daily MIS Reporting
SKU Performance Analysis

Why Join?

Competitive salary package.
Opportunity to work with a rapidly growing D2C brand.
Exposure to leading e-commerce marketplaces and quick commerce platforms.
Fast-paced and collaborative work environment.
Career growth in digital commerce and marketplace operations.
Opportunity to work with experienced leadership teams.

Apply for Senior E-commerce Operations Executive Jobs in Mumbai
If you have expertise in Amazon Seller Central, Shopify, Flipkart, Quick Commerce, Inventory Management, Marketplace Operations, and E-commerce Analytics, we invite you to apply for this exciting opportunity.

Position: Senior E-commerce Operations Executive
Location: Mumbai
Salary: ₹40,000–₹50,000 per Month

Apply through Orbit Global HR Consultants LLP – India's Leading E-commerce Operations Recruitment Agency.

Profile Criteria / Required Skills / Expected Profile
Profile Criteria

2–6 years of experience in E-commerce Operations, Marketplace Management, or D2C Operations.
Hands-on expertise in Amazon Seller Central, Flipkart Seller Hub, and Shopify.
Strong knowledge of inventory control, order processing, warehouse coordination, and SKU management.
Excellent MS Excel skills (VLOOKUP, Pivot Tables, Reporting).
Experience working in a high-growth e-commerce or consumer products environment.

Required Skills

Amazon Seller Central
Flipkart Seller Hub
Shopify
Marketplace Operations
E-commerce Operations
Quick Commerce
Order Management
Inventory Planning
SKU Management
Product Listings
Excel (VLOOKUP & Pivot Tables)
Logistics Coordination
Warehouse Operations
Return Management
Claim Reconciliation
Data Analysis
Reporting & MIS
Communication & Team Coordination

Expected Profile
The ideal candidate is an organized and detail-oriented E-commerce Operations professional with proven experience managing day-to-day marketplace operations across Amazon, Flipkart, Shopify, and Quick Commerce platforms. They should be proficient in order processing, inventory planning, product listings, warehouse coordination, and marketplace reconciliations while ensuring operational efficiency and an excellent customer experience.

📌 Senior E commerce Operations Executive Jobs in Mumbai | Amazon,
🏢 JobItUs
📍 Mumbai