Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Endpoint Configuration Manager
Positive to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise endpoint services. Acts as trusted advisors to clients, stakeholders, and executive leadership — driving innovation, modernization, and automation across global Digital Workplace environments.
CORE RESPONSIBILITIES

Roles & Responsibilities:
- Architecture & Strategy -Define enterprise endpoint architecture, roadmaps & engineering governance

- Cloud & Modern Workplace-Lead Windows 365, Azure, Entra ID, & cloud-native initiatives
- Automation & Excellence-Build PowerShell frameworks automate provisioning, config & deployment

-Operational Leadership- Own P1/P2 incidents, Major Incident bridges, RCA & Problem Management
-Process & Governance- Create standards, runbooks, service health dashboards & CSI initiatives
- Stakeholder Management- Trusted advisor lead technical workshops & executive-level briefings

Professional & Technical Skills:

- Intune, SCCM/MECM, Autopilot,



Co-management, Windows Update, Defender
- Azure, Entra ID, Hybrid Identity, Windows 365, Conditional Access
- Active Directory, GPO, DNS, DHCP, PKI, VPN, Certificates, Authentication
- Advanced PowerShell, Automation Frameworks, Graph API (preferred)
- Windows 10/11 Enterprise, Windows Server, Azure AD / Hybrid Join
- ITIL v4 — Incident, Problem, Change & Major Incident Management

Additional Information:
QUALIFICATIONS
12–18+ years IT infrastructure experience
8+ years in endpoint / Digital Workplace engineering
Bachelors in CS, IT, or related field
Global enterprise scale (50,000+ endpoints)
PREFERRED CERTIFICATIONS
MS Endpoint Administrator Associate
Azure Admin / Azure Solutions Architect Expert
Enterprise Administrator Expert, ITIL v4
INNOVATION & KEY KPIs
AI-powered & autonomous endpoint management
Digital Employee Experience (DEX) & Copilot capabilities
Predictive remediation & self-healing technologies

KPIs: Endpoint availability, patch compliance,
automation hours saved, MTTR, CSAT / XLAs,
security baseline & device compliance scores.

- The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

📌 Operations Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru