AWS Support Ticketing tool Incident, Patch, Log management (Hyderabad)

AWS Support Ticketing tool Incident, Patch, Log management (Hyderabad)

25 Aug
|
Zenius IT Services
|
Hyderabad

25 Aug

Zenius IT Services

Hyderabad

Core Responsibilities

- Troubleshoot Windows OS & Microsoft 365 (Outlook, Teams, OneDrive)
- Manage user accounts & access (Active Directory)
- Handle L1 support issues (hardware, software, network basics)
- Track incidents in ServiceNow/Jira and meet SLAs
- Support user onboarding/offboarding

Key Skillsets (Must-Have)

- 2–3 years IT Support / Helpdesk experience
- Solid in Windows 10/11 & Office 365
- Basic AWS exposure (mandatory)
- Knowledge of Active Directory & networking (DNS, VPN, Wi-Fi)
- Experience with ticketing tools (ServiceNow/Jira)
- Basic Linux/Unix knowledge
- Good communication & problem-solving skills

Skills:- Amazon Web Services (AWS), Incident management, Log analysis, Patch Management, ServiceNow, Office 365 and Troubleshooting

📌 AWS Support Ticketing tool Incident, Patch, Log management (Hyderabad)
🏢 Zenius IT Services
📍 Hyderabad

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