25 Aug
|
Zenius IT Services
|
Hyderabad
25 Aug
Zenius IT Services
Hyderabad
Core Responsibilities
- Troubleshoot Windows OS & Microsoft 365 (Outlook, Teams, OneDrive)
- Manage user accounts & access (Active Directory)
- Handle L1 support issues (hardware, software, network basics)
- Track incidents in ServiceNow/Jira and meet SLAs
- Support user onboarding/offboarding
Key Skillsets (Must-Have)
- 2–3 years IT Support / Helpdesk experience
- Solid in Windows 10/11 & Office 365
- Basic AWS exposure (mandatory)
- Knowledge of Active Directory & networking (DNS, VPN, Wi-Fi)
- Experience with ticketing tools (ServiceNow/Jira)
- Basic Linux/Unix knowledge
- Good communication & problem-solving skills
Skills:- Amazon Web Services (AWS), Incident management, Log analysis, Patch Management, ServiceNow, Office 365 and Troubleshooting
📌 AWS Support Ticketing tool Incident, Patch, Log management (Hyderabad)
🏢 Zenius IT Services
📍 Hyderabad