Role Summary:

We are looking for an experienced Application Production Support Engineer with solid expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.

Key Responsibilities

- Provide L2/L3 production support for business-critical applications.
- Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
- Analyze and resolve production incidents within defined SLAs.
- Perform incident, problem, change, and service request management.
- Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
- Perform SQL queries and database-level troubleshooting to identify application issues.
- Analyze application logs, alerts, and performance metrics to identify root causes.
- Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
- Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.




- Support application deployments, releases, and production changes.
- Ensure effective communication with business users and stakeholders during critical incidents.
- Identify recurring issues and drive problem management and service improvement initiatives.
- Maintain support documentation, knowledge articles, and operational procedures.
- Participate in on-call/shift support as required.

Mandatory Skills

- 6+ years of experience in Application Production Support.
- Strong experience in Incident & Change Management.
- Hands-on experience with Linux/Unix.
- Good knowledge of SQL and Oracle database support.
- Experience with monitoring and observability tools:
- Splunk
- Grafana
- AppDynamics
- Strong troubleshooting and problem-solving skills.
- Good understanding of application monitoring, logs, alerts, and performance analysis.
- Strong stakeholder management and communication skills

Skills:- Production support, grafana, AppDynamics, Splunk, Linux/Unix, SQL and Oracle

📌 Application production support (Bengaluru)
🏢 VY SYSTEMS PRIVATE
📍 Bengaluru