25 Aug
|
JAC Recruitment
|
Chennai
25 Aug
JAC Recruitment
Chennai
- Act as the primary quality liaison for customers, ensuring timely and effective issue resolution.
- Manage customer complaints and warranty claims, driving customer satisfaction.
- Lead root cause investigations using structured problem-solving methodologies, including 5 Why, Fishbone, and 8D.
- Prepare, review, and submit comprehensive 8D reports to customers.
- Coordinate and support customer visits, audits, and quality reviews.
- Drive implementation of corrective and preventive actions (CAPA) to eliminate recurring issues.
- Monitor and analyze customer quality metrics, including PPM, complaints, and field performance.
- Support APQP, PPAP, FMEA, SPC, MSA, and Control Plan activities throughout product development and production.
- Ensure compliance with IATF 16949 standards and specific customer quality requirements.
📌 Customer Quality (Chennai)
🏢 JAC Recruitment
📍 Chennai