Job DescriptionMega-Walkin drive at HCLTech for Team Lead - Customer Service Representative (CSR) (Voice Process), on 29th July 2026 NnDate: 29th July‘26 NTime: 10:00 AM to 1:00 PM NVenue: ETA 1, Sandhya Infocity - Navalur NNo. 33, Rajiv Gandhi salai, old Mahabalipuram road, navalur NContact Person: Suryapriya NExperience: 5 to 7 yrs NShift: US Shift (Night Shift) NSkill: Customer Service Representative (CSR) (Voice Process) NnJobSummary: Nn1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account. N2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services. N3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service. NnKeyResponsibilities: Nn
- Handle inbound and outbound customer calls in a professional and courteous manner. N
- Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing. N
- Assist members,patients, providers, and healthcare facilities with account-related concerns. N
- Verify member information and accurately document customer interactions in the system. N
- Resolve customer issues efficiently while adhering to company policies and healthcare regulations. N




- Escalate complex concerns to the appropriate department when necessary. N
- Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy Nrequirements. N
- Meet established quality, productivity, and customer satisfaction targets. N
- Stay updated onhealthcare policies, procedures, and account-specific guidelines. N
- Provide accurate information and educate customers on available healthcare services and programs. NnQualifications: N
- College Graduate / Undergraduate (BPO experience is required) N
- Excellent verbal and written communication skills. N
- Strong customerservice and problem-solving abilities. N
- Basic computer proficiency and ability to navigate multiple systems. N
- Ability to workin a quick-paced environment. N
- Strong attention to detail and organizational skills. NnCandidates welling for the Opportunity & Unable to attend Walkin interview please complete the Registration for virtual Interview NHCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Interview – Fill out form NnLooking for immediate joiners NnMandatory Documents Nn Updated Resume N EPFO Service History N Complete set of offer letters and relieving letters from all previous employer NnnNote: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all required documents N

📌 Mega-Walkin Drive At Hcltech For Team Lead-Customer Service Representative (Csr) (Voice Process), On
🏢 HCLTech
📍 Chennai