Job DescriptionExp: 3 to 6 years NJob Role: Technical Account / Customer Success Manager NJob Location: Noida, sector 60, All 5 days WFO NShift Timings: EST time zone ( 6:30 PM to 3:30 AM) NnJobDescription: Nn Own the end to end technical relationship for a portfolio is largest and most N strategic merchants, often at C level or VP level engineering stakeholders. N Lead complex, multi-phase integration and optimization initiatives, including custom N implementations, platform migrations, and large scale upsell or cross sell efforts. N Serve as the executive level technical escalation point, resolving high stakes, high N visibility technical issues under time pressure. N Proactively identify growth opportunities within strategic accounts by deeply N understanding merchant architecture, roadmap, and business goals. N Partner with Product and R&D; leadership to influence roadmap based on strategic N merchant needs, and represent the voice of our biggest customers internally. N Build scalable frameworks, tooling, and best practices that can be applied across the N broader TAM organization, not just individual accounts. N Own quantifiable outcomes tied to strategic account health: reduced time to value, N expansion revenue enabled,



escalation reduction, and merchant retention. NnnQualifications Nn 3 or more years of experience in a Technical Account Manager, Solutions Engineer or N Solutions Architect roles, with direct experience supporting large, complex enterprise N customers.n Track record of owning strategic, high-revenue enterprise relationships end to end, N including navigating executive stakeholders on both the merchant and internal side. N Deep technical background, including hands on experience with SQL, API integrations, N log analysis, and reading source code at a level that allows independent technical N investigation without heavy engineering support. N Demonstrated ability tolead complex, ambiguous, multi-stakeholder technical initiatives N from strategy through execution. N Solid executive communication skills, comfortable presenting technical strategy to N senior leadership on both sides. N Proactive mindset and strong ownership. N Excellent written and spoken English. N Experience in E-commerce, payments, or FinTech, particularly with large scale US N retailers, is a significant advantage. N

📌 Technical Account Manager (Faridabad)
🏢 Tenarai
📍 Faridabad