Job DescriptionJob Description- NnKnowledge &Skills; : N
- Knowledge of BPO Industry and Practices (Must Have) N
- F&A;n
- Project Management Tools & Techniques, PMP, Prince II (Preferred) N
- Knowledge and application experience of BPO Transition frameworks (Must Have) N
- Exposure to business process Quality Management framework, ex. Six Sigma or LEAN (Preferred) N
- Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word (Must Have) N
- In-depth knowledge of technology solutions related to BPO solutions around imaging and workflow (Preferred) N
- Valuable written and verbalcommunication skills (Must Have) N
- Willingness to work in flexible shifts and more often in Night shifts to interact with Client teams based in global locations.(Must Have) N
- Possesses Passport (Must Have) & US/UK/Schengen VISA (Preferred) as job involves extensive travel and extended stay away from home country.. NTransition Ownership: N
- Analyzes client business processes on off-shoring and develops transition plan for identified processes. Ensures maximum value to client & TCS while doing the same. N
- Creates an effective project team with appropriate team composition N
- Ensures required resources are arranged for transition-related training delivery N
- Escalation Management-Interacts with stakeholders in infrastructure services, administration, etc to ensure appropriate connectivity and software installation, hardware and such other resources / logistics N
- Monitors through effective dashboards the overall functioning of processes,
identifies improvement areas and implementing adequate measures to maximize customer satisfaction levels during the transition phase N
- Monitors Voice of Customer as captured during transition phases N
- Ensure business operational design are reviewed and appropriate measurement systems are put in place to capture operational metrics N
- Serves as the point of escalation for customers in transition-related matters (related to methodology validation, transition milestones, staffing, training, etc.) N
- Ensure the process through transition, piloting and finally handing over to service delivery team in the Business As Usual (BAU) mode as per deadlines NRisk Assessment and Mitigation: N
- Does risk assessment asrequired N
- Develops appropriate business continuity plans & communicates the same to stakeholders NTalent Sourcing & Learning Support: N
- Provide definite skill set & job descriptions, explain the same to HR, Delivery and L&D; N
- Provide pre-process training content to L&D; N
- Participates in learning sessions to share one’s own expertise in process / domain / management scope as required NBusiness Development Support N
- Create domain based Collateral and artifacts that will be used for customer presentations/source N
- Provides input for RFIs/ RFPs with a focus on creating business value for client through a consultative relationship with client / geography sales teams / delivery managers N
- Manages client visits /floor walks to delivery site & appropriately projects delivery capabilities