Job DescriptionRole Summary NThe Technical Account Manager (Solution Architect) at Superleap serves as the strategic partner for enterprise customers, driving successful implementations and long-term customer success. This role is responsible for managing key client relationships, understanding business requirements, and designing scalable end-to-end solutions that deliver measurable business impact. NnWorking closely with Forward Deployed Engineers, Product, and Engineering teams, you will translate complex business needs into clear technical execution plans, ensure seamless delivery, and act as the primary bridge between customers and internal teams throughout the implementation lifecycle. NThe Problem We’re Solving NMost enterprise software fails not because of weak technology, but because of poor implementation — unclear requirements, misaligned expectations, fragmented ownership, and lack of strategic guidance. NCompanies invest heavily in enterprise tools yet struggle to realize meaningful business value due to slow execution and broken communication across teams. At Superleap, we bridge this gap by combining powerful AI-native CRM technology with structured delivery, strong solution architecture, and customer-first execution. NnThis role exists to turn complexity into clarity ensuring customers feel aligned, confident, and in control throughout the implementation journey while driving measurable business outcomes at scale. NIdeal Candidate Nn Bachelor’s degreein Engineering, Computer Science, or a related field N 3–5 years of experiencein B2B SaaS, solution architecture, technical consulting, implementation,



or project delivery roles N Strong stakeholder management and communication skills with the ability to engage enterprise clients confidently N Customer-first mindset with high ownership and empathy N Ability to think in systems and design scalable end-to-end workflows N Strong documentation, planning, and organizational abilities N Good understanding of SaaS platforms, APIs, integrations, and enterprise workflows N Comfortable working cross-functionally with product, engineering, and customer teams N Willingness to travel across India for enterprise engagements (company-sponsored) NnKey ResponsibilitiesEnterprise Customer Ownership Nn Act as the primary point of contact for enterprise customers N Build long-term client relationships and drive successful product adoption N Conduct discovery sessions to understand business workflows and objectives NnSolution Architecture & Design Nn Design end-to-endCRM solution architectures for enterprise use cases N Map workflows into automations, integrations, and scalable system processes N Collaborate with Forward Deployed Engineers to translate solutions into execution NnRequirements & Documentation Nn Create and maintain BRDs, workflow documentation, and project scope definitions N Align customer expectations with technical feasibility and delivery plans NnProject Management & Delivery Nn Define project milestones, timelines, and delivery trackers N Proactively manage risks, blockers, and cross-functional dependencies NnCommunication & Coordination Nn Provide consistent updates through calls, emails, and collaboration tools N Coordinate closely withproduct, engineering, and implementation teams N Ensure quick, clear, andprofessional communication throughout the engagement lifecycle Nn

📌 Technical Account Manager / Solution Architect (Vasanthanagar)
🏢 Superleap AI CRM
📍 Vasanthanagar