This is a technical role requiring prior experience in identity platforms and enterprise IAM processes.

Work Location: Pune or Chennai (preferred).

Shift Timings: 24x7 (rotation shifts)

Key Responsibilities:

. Respond to and resolve IAM incidents and service tickets within defined SLAs, following established processes and procedures.

. Perform day-to-day tasks across IAM platforms such as Active Directory, Azure AD.

. Troubleshoot issues related to SSO, MFA, Active Directory and Entra ID

. Monitor security alerts and events from SIEM, EDR, IT infra monitoring tools and other security tools.

. Process and troubleshoot user onboarding, offboarding, provisioning, de-provisioning, and access modification requests across enterprise systems, ensuring RBAC and least-privilege principles are followed.

. Work closely with IT support teams and application owners to investigate access issues and enforce policy.

. Correlate events across multiple security tools to establish initial context. Identify false positives and distinguish them from potential security incidents.

. Perform basic investigation using logs, IP addresses, domains, URLs, hashes and user/account information. Investigate indicators such as: Suspicious logins, Phishing attempts etc. and take defined actions

. Maintain accurate ticket documentation, ensure appropriate ticket updates and maintain SLAs.

. Participate in shift handovers and maintain explicit operational communication.

. Escalate complex issues to Level 2/3 engineers in a timely manner

Skills and Qualifications:

Work Experience: Minimum 3 years of hand-on experience in IT security.

Education:



Bachelor's degree in computer science or a related field.

Required Skills:

o Experience with IAM solutions such as Microsoft Azure AD, Authentication and MFA

o Prior experience with both on-premises and cloud (Azure) environments

o Understanding of SIEM concepts and security event analysis

o Understanding of user lifecycle management, access control models, and directory services

o Working knowledge of ITIL practices and experience with ServiceNow.

Good to Have Skills:

o Basic knowledge of EDR/XDR platforms such as CrowdStrike, Microsoft Defender, etc.

o Experience with one or more SIEM platforms such as Microsoft Sentinel

o Basic scripting/automation knowledge, preferably PowerShell or Python

o Understanding of access certification and Segregation of Duties (SoD)

Soft Skills:

o Strong communication skills - Clearly communicate with team members, users, and other technical teams, both verbally and in writing.

o Analytical & troubleshooting mindset - Ability to understand problems, ask the right questions, identify root causes, and follow structured troubleshooting steps.

o Customer service orientation - Ability to handle user issues professionally and provide a positive support experience.

o Time & priority management - Ability to manage multiple requests while meeting defined SLAs and prioritizing security-critical issues.

o Team collaboration - Work effectively with team members and cross-functional teams

o Adaptability & willingness to learn - Quickly learn new IAM/SOC tools, processes, applications, and technologies.

Our Interview Practices

📌 IT Security Analyst (Kalyani)
🏢 Wolters Kluwer India Private
📍 Kalyani