Role: Senior Engineer
Location: Bangalore
Full/ Part time: Full time

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role: Manage a team of Associate Engineers. Established professional in Product and Technical Support. Responds to customer calls, provides training to customers, and performs data analysis. Adjusts work procedures to ensure high levels of performance.





Job Responsibilities:
- Manage a team of 15-20 Associate Engineers
- Gather insights and analyze through AI driven tools
- Provide technical solutions to controller, electrical & BMS related issues
- Managing day to day operation to ensure project defined SLAs & KPIs are met
- Ability to track and diagnose SLA breach and implementing action plan
- Delegate tasks and set project deadlines
- Preparing reports on various metrics adhering to timeline with integrity
- Do regular performance evaluation of team
- Create a healthy and motivating work environment and atmosphere
- Listen to team members’ feedback and resolve any issues or conflicts
- Coordinate with cross functional teams to introduce best practices and learnings
- Introduce preventive actions to avoid escalation
- Perform data analysis to introduce actionable process improvement tasks
- Ensure adequate headcount is available t

📌 Senior Engineer (Bengaluru)
🏢 Carrier
📍 Bengaluru