JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a recent industry, join our team as we help shape a brighter way forward.
Guest Relations Executive
Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay.
Key Responsibilities:
- Greet and welcome guests upon arrival, ensuring a warm and professional first impression
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Coordinate with various departments to fulfill guest needs and resolve issues
- Manage guest check-in and check-out processes, ensuring smooth transitions
- Provide information about hotel facilities, services, and local attractions
- Maintain accurate guest records and update information in the hotel management system
- Handle reservations, modifications, and cancellations as needed
- Assist with concierge services, including booking transportation and making restaurant reservations
- Monitor guest satisfaction and collect feedback to improve service quality
- Ensure compliance with hotel policies and procedures
- Assist in organizing and coordinating special events or VIP guest arrangements
- Maintain a clean and organized front desk area
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or related field preferred
- 2+ years of experience in guest relations or custom
📌 Guest Relation Executive (Bengaluru)
🏢 JLL
📍 Bengaluru