Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.
Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We're looking for a dynamic and organized Duty Manager to join our team in Udaipur, India. In this pivotal role, you'll be the backbone of our front office operations, ensuring seamless guest experiences while leading and supporting your team with enthusiasm and professionalism. As a Duty Manager, you'll oversee daily operations, resolve challenges with decisiveness,



and foster a collaborative workplace where excellence is the standard. Your ability to balance operational efficiency with genuine hospitality will directly impact our guests' satisfaction and our team's success.
- Welcome and assist guests with warmth and professionalism, ensuring their needs are understood and addressed promptly
- Handle guest complaints, feedback, and special requests with empathy and transparency, working toward satisfactory resolutions
- Supervise and coordinate the front office team, including receptionists, concierge, and bell staff, maintaining high service standards
- Oversee check-in and check-out processes to ensure they are efficient, seamless, and guest-focused
- Monitor lobby activities and maintain a welcoming atmosphere that reflects our commitment to hospitality excellence
- Train, guide, and motivate staff members to deliver exceptional customer service and achieve departmental goals
- Schedule shifts and manag

📌 Duty Manager (Udaipur)
🏢 AccorHotel
📍 Udaipur