Job Description

Greets and escorts guests upon arrival and during check-out process

- Assists all arriving and departing guests.
- Ensure a smooth flow of traffic in front of the hotel.
- Unload and load luggage from vehicles when required. Check taxis and guest vehicles for any luggage left behind.
- Welcomes guest and assists with baggage to the front desk
- Escorts guests to their room; places baggage in the room
- Inspects guest room for order and adequate supplies and describes amenities to guest
- Leaves guest with room key and welcome card
- Assists guests with their luggage throughout their stay
- Stores luggage and issues claim checks as requested
- Facilitate prompt customer check-out by assisting with guest luggage from room when requested.
- Arranges taxis for guests when required.
- Always have an umbrella accessible to assist guests to and from the entrance and their vehicle when required.
- Promotes the hotel by inviting guests to come again.

Assists guests throughout their stay

- Provide courteous and prompt service to guest requests and enquiries.
- Keep up to date with any changes to facilities within the hotel
- Provide guests with a vast knowledge of city attractions and activities.

- Promotes the hotel and area services and attractions
- Responds to customer inquiries for information
- Arranges for local ground transportation
- Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms
- Collects and returns outgoing laundry and dry cleaning
- Pages customers in lobby or other areas of hotel as needed

Maintains the upkeep and appearance of the hotel lobby and entrance

- Maintains the upkeep and appearance of the hotel lobby and entrance, performing light cleaning as required.
- Maintains newspaper stands.
- Replaces promotional items as needed.




- Perform other duties as required by Chief Concierge, Executive Assistant Manager or any other duty managers.

Contributes to the overall security of the hotel by reporting unusual occurrences to security:

- Reports entrance of un authorised, undesirable or suspicious people to Manager on Duty.
- Notifies security of potential security problems with customers.
- Turns lost articles to ‘Lost Property’.
- Exhibits knowledge of all hotel emergency procedures.
- Keeps entrance clear of cars.
- Reports burnt out lights and dysfunctional elevators to Engineering.
- Ensure hotel vehicles are well maintained.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

- Attends work on time and as scheduled.
- Follows hotel grooming, hygiene and dress standards.
- Minimise safety hazards by following all safety rules and procedures.
- Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

📌 Bell Boy (Hyderabad)
🏢 Radisson Hotel Group
📍 Hyderabad