Job DescriptionWe are looking for Customer Support Executives to join our Voice Process team. The role involves assisting customers with printer-related queries, understanding their concerns, and providing basic troubleshooting support over the phone.
NKey Responsibilities
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- Handle inbound customercalls related to printer products and services. N
- Understand customer issues and provide appropriate troubleshooting guidance. N
- Assist customers with basic printer setup, usage, and technical concerns. N
- Follow standard troubleshooting procedures and process guidelines. N
- Provide accurate and courteous resolutions while maintaining a positive customer experience. N
- Escalate complex technical issues to the appropriate support team when required. N
- Maintain professionalism and meet defined quality and productivity targets. N

nEligibility & Assessment Criteria
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- Voice Process experience is preferred;




freshers with good communication & basic computer knowledge may also be considered. N
- Good verbal communication and customer-handling skills. N
- Candidates should be comfortable working in a rotational shift environment. N

nLanguage Requirements
NWe are hiring candidates proficient in the following languages:
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- Bengali: 8 openings N
- Tamil: 2 openings N
- Kannada: 3 openings N
- Malayalam: 2 openings N

nWork Schedule
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- Working Days: 6 days per week N
- Weekly Off: 1 rotational off N
- Shift Window: 9:00 AM to 9:00 PM N
- Shift Duration: Any 9-hour shift within the given window N

nIdeal Candidate
NThe ideal candidate should have robust communication skills, a customer-first approach, basic troubleshooting aptitude, and the ability to handle customer queries patiently and professionally.

📌 Customer Technical Support (Kalyan)
🏢 TP
📍 Kalyan