Job DescriptionAbout the role
NWe are looking for a Customer Support Executive who can handle customer queries, follow-ups, order-related concerns and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, be patient with customers and have strong coordination and problem-solving abilities.
NKey Responsibilities
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- Handle customer queriesthrough calls, WhatsApp, Instagram and email. N
- Respond to customer inquiries and provide accurate information about products, orders and delivery timelines. N
- Manage customer follow-ups and ensure no inquiry is missed. N
- Track order status and coordinate with internal teams for timely updates. N
- Handle customer complaints, concerns and escalations professionally. N
- Coordinate with Sales, Production, Dispatch and other teams to resolve customer issues. N
- Maintain accurate customer information, inquiry records and follow-up details in the CRM. N
- Provide after-sales support and ensure a positive customer experience. N




- Identify opportunities to assist the sales team with lead follow-ups and conversions. N
- Maintain a professionaland customer-friendly approach in all interactions. N

nRequired Skills
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- Excellent verbal and written communication skills. N
- Strong customer handling and relationship management skills. N
- Good follow-up and coordination skills. N
- Strong problem-solving and decision-making ability. N
- Patient, polite and skilled approach towards customers. N
- Ability to handle multiple customer conversations simultaneously. N
- Basic knowledge of CRM and MS Excel. N
- Comfortable using WhatsApp Business, email and social media platforms. N
- Ability to work effectively with different internal teams. N

nPreferred skills
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- Experience in Customer Support, Customer Service, Client Servicing or Customer Success. N
- Experience in Fashion, Textile, Apparel, Retail or E-commerce will be an advantage. N
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📌 Customer Support Executive (Kavant)
🏢 Fabric Pandit
📍 Kavant