Job DescriptionThe Central Operations Manager is the engine room of Traya's offline channel — owning the central infrastructure, systems, and program execution that allow ~20 stores (and growing) to run with consistency, rigour, and pace. This person turns strategy into execution: SOPs, dashboards, audits, incentives, and CRM configuration that the field actually uses.
NKey Responsibilities
n1. Drive end-to-end execution of strategic offline programs and initiatives — translate
Nleadership priorities into rollout plans with clear phases, milestones, and ownership;
track
nprogress,diagnose lag, and close gaps with the field.
N2. Build and maintain theoffline operating system — SOPs for the daily store rhythm, calling
Nblocks, team huddles, customer touchpoint models, engagement rules, and consultation
Nflows;
ensure floor-level adherence through training, rollouts, and reinforcement.
N3. Run the central MIS and dashboarding layer — define the metric set, build
Ndaily/weekly/monthly views, surface outliers, and turn data into transparent actions for ABMs,
NASMs,



and the Head of Ops.
N4. Operate the audit ecosystem — own Consultation Quality, Call Quality, Attempt Rate,
Nand Booking Rate audits end-to-end: sampling logic, auditor calibration, scoring integrity,
Nand feedback loop to stores.
N5. Manage incentive operations — maintain scorecard logic, run monthly calculations, apply
Nbehaviour multipliers, handle disputes, and coordinate accurate, on-time payouts with
NFinance and HR.
n6. Translate leadership decisions into execution plans — when a strategy or policy change
Nis made, design the rollout: SOP update, training deck, comms cascade, store-by-store
Nsequencing, and post-rollout adoption tracking.
N7. Drive the cadence engine — own the agenda, pre-reads, and follow-up tracker for daily
Nstore calls, weekly ABM reviews, and monthly business reviews;
ensure decisions taken
Nare logged, owned, and closed.
N8. Partner cross-func

📌 Business Operations Manager (Alibag)
🏢 Traya
📍 Alibag