Job DescriptionWe are seeking a Delivery Leader, who will be responsible for managing the operations for a leading Fintech client in Bangalore.
NESSENTIAL JOB ELEMENTS
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- P&L;: Manage P&L; of the business operations, including the development and execution of the overall business strategy. N
- Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals. N
- Team management: Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure. N
- Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.) N
- Business Growth: Support business growth by collaborating with Sales & marketing across geographies. N
- Best practices: Develop and deploy best practices across offerings.



Collaborate across domains to share and understand best practices and implement where applicable. N
- Innovation: Lead innovation & value add efforts between Client and Concentrix. N
- Domain Capability: Strengthen domain capabilities. N
- Compliance: Ensure compliance with all client regulatory requirements N
- Client Satisfaction: Ensure client satisfaction. Become 'Voice of the Customer' Establish robust relationships with clients. N

nPROFILE & EXPERIENCE
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- 12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations. N
- Domain Knowledge: Profound understanding of banking operations, particularly in Transaction monitoring, Sanctions, Screening, KYC (Know Your Customer), CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), Chargeback, Disputes, Fraud Investigations, AML (Anti-Money Laundering), and AFC (Anti-Financial Crime). N
- Flexible to Work from office N

📌 Sr. Manager, Operations (Karnataka)
🏢 Concentrix
📍 Karnataka