Job Description
Company: Selfanimate
nWebsite: www.selfanimate.com
nDepartment: Customer Support
nPosition: Customer Support Executive
nEmployment Type: Full time
nLocation: Lucknow
nReporting To: Customer Support Manager / Business Head
About SelfanimatenSelfanimate is an online video maker that allows customers to create customized videos using professionally designed templates. Customers can personalize videos with their own text, photographs, videos and music and create content for weddings, birthdays, festivals, invitations, greetings and business purposes.
nSelfanimate also provides customer assistance for video creation, template customization, account-related queries and technical issues.
Job SummarynWe are looking for a customer-focused and technically comfortable Customer Support Executive who can assist customers throughout their Selfanimate experience—from selecting a template and customizing their video to payment, rendering, downloading and sharing the final video.




nThe candidate will be responsible for resolving customer queries promptly and professionally through email, chat, WhatsApp and support tickets.
Key Responsibilitiesn1. Customer Query Management
n· Respond to customer queries through email, chat, WhatsApp and other available support channels.
n· Understand customer requirements and provide accurate solutions.
n· Assist customers with creating and customizing videos.
n· Guide customers through the Selfanimate platform and its features.
n2. Technical Support
n· Help customers troubleshoot issues related to:
no Login/sign-up
no Template selection
no Text editing
no Image/video uploads
no Music/audio
no Video preview
no Rendering
no Payment
no Downloading
no Sharing
n· Identify technical issues and escalate them to the technical/product team where required.
n3. Order & Payment Support
n· Assist customers with payment-related queries.
n· Help customers understand order status and video rendering.
n· Handle issues r

📌 Customer Support Executive (Lucknow)
🏢 Selfanimate
📍 Lucknow