25 Aug
|
Murugappa Group
|
Jaipur
25 Aug
Murugappa Group
Jaipur
- Team Leadership & Management:
- Supervise and guide customer service representatives, ensuring they meet performance standards and company expectations.
- Motivate and coach team members to improve skills and performance.
- Conduct performance evaluations and provide feedback.
- Resolve conflicts and address employee issues.
- Manage workloads, schedules, and resources to ensure effective operations.
- Customer Service Operations:
- Handle escalated customer issues and complex inquiries.
- Implement and monitor customer service protocols and procedures.
- Ensure timely and effective resolution of customer issues.
- Analyze customer service metrics to identify areas for improvement.
Skills: Performance, Communication Skills, Problem Solving, Customer Satisfaction, Customer Service
Experience: 3.00-5.00 Years
📌 Customer Service Team Lead (Jaipur)
🏢 Murugappa Group
📍 Jaipur