This role is with our client, a Bangalore-based movement and lifestyle brand built around climbing, fitness, community and active living.The centre brings together sport, wellness, events and social experiences in a highly engaging, customer-focused environment.
They are looking for an experienced Centre Manager / Club Manager / Operations Manager to take complete ownership of the centre's day-to-day operations, team, customer experience and commercial performance.

This is a hands-on leadership role for someone who enjoys being on the floor, leading people, interacting with customers and driving the performance of a physical location.

- Location: Bangalore
- Employment Type: Full-time | On-site
- Experience: 5–8+ years
- Industry: Fitness | Sports | Hospitality | Premium Retail | Lifestyle | Consumer Services

What You'll Own
Centre Operations

- Take end-to-end ownership of daily centre operations and operational readiness

- Manage staff scheduling, shifts, deployment and daily priorities

- Ensure SOPs, safety, cleanliness and service standards are consistently maintained

- Identify operational issues early and drive quick resolution

- Manage peak hours, weekends and high-footfall periods effectively

Team Leadership

- Lead and manage a team of approximately 8–20+ employees

- Conduct daily briefings and ensure clear ownership across the team

- Coach, train and develop team members

- Handle hiring, onboarding, performance management and conflict resolution

- Build a culture of accountability, service and teamwork

Customer Experience & Community

- Own the overall customer experience from first visit through repeat engagement

- Monitor walk-ins, waiting times, first-visit experience and service quality

- Handle customer concerns and service recovery

- Build strong relationships with members and regular customers

- Actively engage with customers and understand their needs and feedback

- Support events, classes, programs and community initiatives

Commercial Performance





- Track and improve centre-level revenue and commercial performance

- Monitor memberships, renewals, repeat visits and program enrolments

- Track key metrics such as footfall, conversion, utilisation, retention and revenue

- Identify opportunities to increase customer value and revenue

- Maintain regular operational and performance reports

What We're Looking For

- 5–8+ years of professional experience

- 2–3+ years managing a physical, customer-facing operation

- Experience leading teams of 8–20+ people

- Solid experience in team management, rostering, delegation and performance management

- Comfortable working with revenue targets and business KPIs

- Strong understanding of customer experience, retention and service operations

- Confident handling hiring, onboarding, conflict resolution and team development

- Highly approachable and comfortable interacting with customers throughout the day

- Comfortable being hands-on and floor-focused, rather than operating primarily from a desk

- Strong communication, organisation and problem-solving skills

- Willing to work evenings, weekends and peak operating hours when required

- Kannada/local language skills are a plus, but not mandatory.

Backgrounds That Could Work Well

We are open to candidates from customer-facing businesses such as:

- Premium / boutique fitness

- Sports & recreation

- Hospitality

- Premium retail

- Sporting goods

- Wellness & spas

- Social or members' clubs

- Coworking

- Activity and experiential centres

- Premium cafés / restaurants

- Lifestyle and consumer services

The key is strong location-level operations + people leadership + customer experience + commercial ownership, rather than simply having experience in one specific industry.

Why This Role

- Lead a premium, community-driven physical centre

- Manage and develop a growing team

- Own both customer experience and commercial performance

- Work in an active lifestyle environment with high customer interaction

- Gain hands-on exposure to operations, memberships, revenue, programs and community building

- Play a meaningful role in the growth of a differentiated lifestyle business

📌 Centre Manager | Fitness & Lifestyle (Bengaluru)
🏢 YourfriendlyHR
📍 Bengaluru