The General Manager Operations will oversee endtoend operational activities of the domestic BPO operations at the Square Raipur Office This role requires robust leadership structured execution operational expertise and crossfunctional collaboration to ensure smooth daily operations achievement of business targets and continuous improvement key responsibilities Oversee daytoday operations of the domestic BPO process Ensure achievement of operational KPIs SLAs productivity quality CSAT AHT and other business targets Ensure adherence to company policies SOPs client requirements and quality standards Monitor operational workflows and drive improvements in operational efficiency Work closely with HR WFM Quality Training Finance Technical and Admin teams Ensure a smooth relationships with the clients deliver the KPIs Experience A minimum of 12 years of experience in domestic BPO managing multiple centers of an inbound customer service process with a minimum HC of 400 Qualification Any graduate Immediate Joiner is preferred Pls apply with your latest CV at hidden email Current CTC Current Net take home Notice period

📌 General Manager BPO Operations (Raipur)
🏢 Square Business Services
📍 Raipur