Role Description The Client Relations Specialist will be responsible for managing daytoday interactions with clients ensuring clear communication timely updates and a professional experience at every touchpoint This fulltime onsite role in Patna involves coordinating client meetings responding to inquiries collecting and organizing client information and supporting the legal team with clientfacing documentation The role includes monitoring client satisfaction addressing concerns and helping clients understand case progress and next steps in a respectful accessible manner The specialist will also assist in maintaining accurate records of client communications and contribute to process improvements that enhance the overall client experience Qualifications Candidates should possess strong Interpersonal Skills and Client Relations abilities to build trust and maintain longterm client engagement Candidates should possess Communication skills that enable clear concise and professional interaction in person over the phone and in writing Candidates should possess Customer Support and Customer Satisfaction skills including responsiveness empathy and followthrough on client needs Relevant experience in a legal professional services or clientfacing setting is beneficial Ability to work onsite full time in Patna manage multiple client cases simultaneously and maintain confidentiality of sensitive information Strong organizational skills attention to detail and proficiency with basic office software and client recordkeeping tools Educational background in law business communications or a related field is an advantage but not strictly required