Job Title:
Manager - Customer Success (B2B Enterprise Tech Product)

Role Summary:
We are seeking an experienced and proactive Manager - Customer Success to join our B2B enterprise tech product team. This role is integral to ensuring client satisfaction, retention, and seamless service delivery while driving upselling/cross-selling opportunities and managing stakeholder expectations. The Manager - Customer Success will act as a strategic partner for enterprise clients, leveraging expertise in Zoho CRM and customer-centric processes to deliver value and achieve business objectives. The ideal candidate will have a solid background in customer success within the enterprise technology space and a knack for problem-solving, process optimization, and building strong client relationships.

Key Responsibilities:

- Build and maintain strong relationships with enterprise clients to drive retention, satisfaction, and long-term success.
- Serve as the primary point of contact for client inquiries, ensuring timely resolution of issues.
- Conduct detailed product demos to drive adoption and support upselling or cross-selling initiatives.
- Analyze customer usage and feedback to identify opportunities for additional value and improvement.
- Collaborate across teams including sales, product,



and technical support to align customer success efforts.
- Prepare and maintain MIS and other stakeholder reports to track performance metrics, renewals, and client health.
- Design, implement, and optimize customer success workflows and processes for consistent service delivery.

Required Qualifications:

- Bachelor’s degree in Business, Technology, or a related field.
- 2 to 5 years of experience in enterprise customer success or a similar role.
- Hands-on experience with Zoho CRM for managing client relationships and data.
- Proven ability to upsell and cross-sell in a B2B setting.
- Experience in fostering client retention and managing renewals within an enterprise tech space.

Key Skills:

- Customer Success
- Client Relationship Management
- Stakeholder Reporting
- Cross-Selling and Upselling
- Product Demo Delivery
- Problem-Solving
- Process Development
- Communication Skills
- Customer Retention
- Enterprise Tech Knowledge

Nice-to-Have Qualifications:

- Experience with Document Management Systems or related tech tools.
- Background in selling CRM software or ERP solutions.
- Familiarity with enterprise technology products and their implementation.

📌 Manager - Customer SuccessB Enterprise Tech Product) (Vidyavihar)
🏢 dMACQ Software Private
📍 Vidyavihar