Job DescriptionHi Folks,
N nWe are hiring for the below role with the leading IT firm
N n Role- Customer Succes Executive
N Location-Kamothe
N Shift-9.30am to 6.30pm
N Week Off-Saturday & Sunday off
N Need 1+yrs of exp into cse
N Salary-25k to 30k
N n About Company
NWe design & build digitalproducts. Transform your idea into reality.We design and develop web and mobile apps that delight users.
N n About Role:
NWe are looking for a Customer Success Executive to help us provide world-class support services to our clients.SpynPRO is a SAAS product for academy owners, event organizers and facility owners to manage and grow their businesses.Help every customer achieve maximum value from spynPRO by providing exceptional onboarding, timely support, proactive guidance and continuous engagement, resulting in high customer satisfaction, retention and business growth.
N n What Success LooksLike
NA successful Customer Success Executive ensures customers confidently use spynPRO, resolve issues quickly, adopt relevant features and continue growing with the platform.



Customers view their CSE as a trusted partner who helps them succeed, leading to higher retention, stronger relationships and increased opportunities for cross-sell and upsell.
N n Primary Responsibilities
N1. Customer Onboarding
N
- n
- Conduct onboarding sessions. N
- Ensure customers complete setup successfully. N
- Drive early product adoption. N
- Reduce time-to-value. N

n2. Customer Support
N
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- Resolve customer queries. N
- Coordinate with Productfor bugs and enhancements. N
- Keep customers informedabout progress. N
- Ensure timely follow-upuntil closure. N

n3. Customer Success
N
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- Proactively engage with customers. N
- Help customers adopt underutilized features. N
- Identify opportunities to improve their operations using spynPRO. N
- Monitor customer healthand identify at-risk customers. N

n4. Customer Retention
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- Reduce churn.

📌 Urgent Hiring For Customer Success Executive/Location-Navi Mumbai/Salary-Upto 3.60lpa/Wfo/Day Shift/ (India)
🏢 EarnReady by ShunyaTattvaa Talent Partners
📍 India