Job DescriptionSenior Director – Head of Transition & Service Delivery with a leading multinational organization.
NLocation: India (GCC - Outsourced Model)
NLevel: Executive Leadership
NVertical: Enterprise Services / Global Finance & Business Operations
NThis role will lead the Transition, Service Delivery, GBS Governance, Digital Enablement and BPO Governance agenda across a global hybrid delivery model comprising captive GCCs and Tier-1 BPO partners.
NKey Responsibilities
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- Lead end-to-end global transitions across Finance, HR, and technology shared services N
- Oversee service delivery across captive GCC and BPO operations N
- Drive SLA/KPI governance, service quality, standardization and operational excellence N
- Govern strategic Tier-1BPO partners, including commercial performance, productivity and contractual compliance N
- Lead automation, RPA, AI, digital workflow and continuous improvement initiatives N




- Drive measurable improvements in cost, productivity, efficiency and service experience N
- Partner with senior stakeholders including CFO, CPO, Chief AI Officer and Regional Leadership N

nIdeal Profile
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- 18+ years of experiencein GBS, GCC, Shared Services or large-scale BPO-enabled environments N
- Proven leadership in global transitions and multi-functional operating models N
- Strong experience across Finance / HR / technology shared services N
- Experience managing hybrid captive + outsourced delivery models N
- Robust BPO commercial and vendor governance experience N
- Exposure to RPA, AI, workflow automation, analytics and process optimization N
- Experience managing globally distributed teams N

📌 Director - Head Of Transition & Service Delivery (Alibag)
🏢 Leading MNC
📍 Alibag