Job DescriptionOATH is a premium women's quartz watch brand by Perfectly Average Jewellery Pvt Ltd, priced
Nbetween ₹3,000–₹9,000. Wesell direct-to-consumer through our Shopify store and across India's
Nleading marketplaces — Amazon, Flipkart, Myntra, and Nykaa Fashion.
NWe're in launch mode, building a sharp, hands-on team from the ground up. Every interaction a
Ncustomer has with OATH — a pre-purchase question, a delivery update, a post-sale follow-up —
Nrepresents the brand. TheCustomer Experience & CRM Intern is the person who makes sure every
None of those touchpoints feels premium, prompt, and personal.
NAbout the Role
nThis is a hands-on, customer-facing role. You'll be the first point of contact for every customer across
Nour channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customer
Nconversation from pre-sale enquiry to post-sale follow-up: answering questions, resolving issues,
Nrecovering abandoned carts, gathering feedback, and building the relationships that turn first-time
Nbuyers into loyal customers.




NYou'll work closely with the Operations Manager and founding team. This is a small team where your
Nwork is visible, your contribution matters, and your growth path is clear.
NKey Responsibilities
nA. Customer Communication & Enquiry Management
N
- Serve as the first point of contact for all inbound customer enquiries across WhatsApp,
NInstagram, Facebook, and email
N
- Respond to pre-purchasequestions on product details, sizing, pricing, availability, offers, and
Nshipping — accurately andon-brand
N
- Maintain a warm, qualified, premium tone in every interaction that reflects OATH's
Npositioning, even in difficult conversations
N
- Meet defined response-time standards — acknowledge enquiries promptly during working hours
Nand resolve or escalate within the same day
N
- Log every conversation and its outcome in the CRM/tracker to maintain a complete customer
Nhistory
nB

📌 Customer Relations Manager (Shahpura)
🏢 Oath
📍 Shahpura