Job DescriptionAsst Manager/Manager – Customer Experience
NLocation: Goa
NCompany: Vianaar Homes
NRole Mandate
nTo act as the face of Vianaar for all customers post booking, owning the relationship end-to-end. Drive a high-touch, personalized and emotionally engaging experience by understanding customer needs, creating delight moments, and proactively resolving concerns to build long-term trust and brand loyalty.
NCore Responsibilities
n1. Customer Experience & Engagement
N- Own all customer-facinginteractions post sales
N- Build robust relationships with HNI/NRI clients
N- Anticipate customer needs and create personalized journeys
N- Deliver high-quality onboarding and milestone communication
N- Support customers end to end in following their assigned payment plans
N- Drive customer satisfaction and NPS
N2. Query & Escalation Management
N- Act as SPOC for all customer concerns
N- Handle escalations withempathy and ownership
N- Turn conflicts into trust-building opportunities
N- Influence internal teams to resolve issues
N3.



Customer Engagement & Delight
N- Design and execute customer delight moments
N- Lead site visits and key customer touchpoints
N- Drive referrals, upsellinternal products and encourage repeat business
N- Advocate initiatives, process enhancements for enhancing CX
N4. Stakeholder Management
N- Work closely with Sales, Projects, Finance and Design teams
N- Ensure customer commitments are met
N- Liaise closely with CX back office team to ensure timely closure of customer requirements
NIdeal Candidate Profile
N- 5–9 years' experience in customer-facing roles (basis designation fitment)
N- Strong experience handling premium clientele
N- High emotional intelligence and communication skills
N- Proven ability to manage escalations and relationships
N- Added advantage for anyexperience related in HNI Account Management, Guest Relations.
NTop 10 Skills
nCustomer Empathy
NHNI Handling / Rela

📌 Manager - Customer Experience (Panaji)
🏢 Vianaar Homes
📍 Panaji