Job DescriptionAbout the Role
NWe're looking for a dynamic Customer Support & Sales Agent to join our diagnostics team.
NThis is a blended role combining consultative sales with day-to-day customer support —
Nyou'll pitch diagnostic and preventive health check-up packages while also handling
Nscheduling, follow-ups, and query resolution for existing customers.
NKey Responsibilities
n● Pitch and sell diagnostic/preventive health check-up packages to prospective customers
Nvia calls and chat
n● Handle inbound and outbound customer queries related to phlebotomy (home sample
Ncollection) scheduling
N● Follow up on test reports, resolve delays, and coordinate with lab/operations teams
N● Manage high volumes of calls and chats daily while maintaining service quality
N● Convert leads into confirmed bookings through persuasive, consultative selling
N● Address customer concerns, objections, and complaints professionally
N● Maintain accurate records of interactions, bookings,



and follow-ups in CRM
N● Meet daily/monthly sales targets alongside support SLAs (response time, resolution
Ntime, CSAT)
nRequirements
N● 1–2 years of experiencein diagnostic/preventive health check-up sales or support.
N● Proven ability to handle both sales and support simultaneously
N● Robust verbal communication and convincing/negotiation skills
N● Comfortable working in a fast-paced, high-volume, target-driven environment
N● Flexible to work rotational shifts
N● Basic computer literacy;
familiarity with CRM/ticketing tools is a plus
N● Fluency in required languages Hindi, English.
NPreferred Skills
n● Prior experience in diagnostic labs, hospitals, or health-tech companies
N● Ability to multitask between sales pitches and support resolution without dropping
Nquality

📌 Customer Support Executive (Alibag)
🏢 Truemeds
📍 Alibag