Job DescriptionRole: Helpdesk Executive – Accounts Payable
NSkill: Accounts Payable
NLocation: TCS Gitanjali Park, Kolkata
NExperience: 4-8 years
NEducation:
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- Minimum 15 years of regular, full time education (10 + 2 + 3)
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- Non-technical graduation and/or masters in finance & accounts stream - B.Com, M.Com or CA Inter
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- Preferred Compliance certification from a reputed organization or university
NMust Have:
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- Knowledge in SAP, Oracle, excellent communication skills
NGood-to-Have:
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- Analytical skills, Positive attitude
NJob Summary:
NThe Helpdesk Executive – Accounts Payable will be responsible for handling vendor and internal queries related to the Accounts Payable function. This role involves working closely with AP processing teams, managing helpdesk tickets, ensuring timely resolution of queries, and maintaining high service levels.
NKey Responsibilities:
NHelpdesk & Query Management:
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- Act as the first point of contact for vendor and internal stakeholder AP queries
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- Log, track,
and resolvequeries using a helpdesk/ticketing system
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- Ensure queries are resolved within defined SLA timelines
NAccounts Payable Support:
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- Support invoice processing, validation, and posting activities
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- Handle invoice status, payment queries, vendor reconciliations, and escalations
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- Coordinate with AP teams to resolve discrepancies and blocked invoices
NVendor & Stakeholder Communication:
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- Communicate with vendors via email and phone regarding payment and invoice issues
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- Work closely with internal teams such as Procurement, Finance, and Treasury
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- Provide accurate and timely updates to stakeholders
NProcess & Compliance:
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- Ensure compliance with company policies, controls, and audit requirements
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- Support month-end closeactivities related to AP helpdesk items
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- Identify process gaps and suggest improvements
NRequired Skills & Qualifications:
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- of total work experience with at least 1