Job Description

NAbout the Company
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nTuebora is an AI-driven Identity Governance and Administration (IGA) platform that helps enterprises automate identity lifecycle management, access governance, and compliance.
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nAbout the Role
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nAs a Professional Services Manager, you will lead the Delivery and Support teams and own the overall post-sales customer experience. You will ensure successful implementations, responsive support, strong customer satisfaction, and build a repeatable, scalable, and profitable Skilled Services organization.
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nResponsibilities
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nDelivery Leadership
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- Lead Delivery andSupport teams, including Solution Architects, Implementation Engineers, Project Managers, and Support Engineers. N
- Own end-to-end customerimplementations, ensuring projects are delivered on time, within scope, and to high quality standards. N
- Standardize implementation methodologies, Proof of Concepts (POCs), and delivery processes to improve predictability and efficiency. N
- Drive resource planning, utilization, project governance,



and delivery profitability. N

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nSupport & Customer Success
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- Ensure excellencein customer support by meeting SLA commitments, managing escalations, and driving timely incident resolution. N
- Monitor and improve customer satisfaction (CSAT), support performance, and service quality. N
- Build strong relationships with enterprise customers and implementation partners to drive successful adoption, renewals, and long-term success. N

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nOperational Excellence
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- Define and monitor key delivery metrics, including project health, utilization, margins, SLA compliance, and customer satisfaction. N
- Build and maintain a robust knowledge base, delivery of playbooks, and implementation of best practices in collaboration with Product and Engineering teams. N
- Continuously improve delivery processes to ensure a scalable and repeatable services model. N

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nPeople Leadership


📌 Professional Services Manager (Karnataka)
🏢 Tuebora
📍 Karnataka