Drive Date- 27-Aug-26
Location- Chennai/Kolkata
EXP-6-8 yrs
Skill-Manage Engine SME

Responsibilities

Experience integrating CMDB with monitoring, asset, cloud, EUC, and infra tools.
Strong experience in CMDB data governance, reconciliation, and normalization.
Ability to support incident, problem, and change processes using CMDB data.
Experience handling enterprise audits, compliance, and CMDB maturity assessments.
Robust documentation, stakeholder management, and SME‑level ownership.
Act as L3 SME and owner for ServiceNow CMDB and Configuration Management process.
Define and enforce CMDB governance, standards, naming conventions, and lifecycle rules.
Design and maintain CI class structure, relationships, and CSDM alignment.
Own ServiceNow CMDB integrations using Discovery, APIs, MID Server,



and IntegrationHub.
Define and manage Identification & Reconciliation Engine (IRE) rules.
Ensure single source of truth and resolve multi‑source CI conflicts.
Enable impact analysis for Incident, Problem, Change, and Major Incident Management.
Monitor and improve CMDB health KPIs (accuracy, completeness, compliance).
Perform CMDB audits, data clean‑up, and continuous improvement initiatives.
Support Service Mapping and business service visibility.
Collaborate with ITSM, ITOM, Cloud, Security, and Infrastructure teams.
Create and maintain CMDB SOPs, runbooks, and training material.

📌 TCS IS HIRING FOR Manage Engine SME (Chennai)
🏢 Tata Consultancy Services
📍 Chennai