Who Are We

At Blackbaud, we empower the people and institutions changing the world—accelerating human progress and building a future where resources move at the speed of need. Our mission is to provide cloud software, services, expertise, and data intelligence that empower and connect people to drive impact for social valuable, and our vision is to power an Ecosystem of Good® that builds a better world.

What We Are Looking For

We are seeking a Gong Administrator to manage the security, configuration, integrations, and operational health of Gong across the organization. This role owns User Management, company-level settings, and CRM integration management (e.g., Salesforce integration), and serves as the escalation point for platform changes that require elevated privileges. You will partner with Customer Success Operations team who drive reporting, enablement, and business use cases, while ensuring changes follow security guardrails and governance.

Job Title

Gong Administrator (Business System Analyst – Staff A)

Work Location & Schedule

Work Location: Sky tech,



Financial District, Hyderabad, India

Work Schedule

This role supports customers and stakeholders primarily during U.S. business hours.
Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Key Responsibilities

Own and administer Organizational-level Gong configuration, including platform governance, security controls, and standards for consistent usage.
Define and maintain an ownership/RACI model for Gong administration between IT and CS Ops to eliminate ambiguity and ensure smooth onboarding and support.
Own Gong user lifecycle management (provisioning/deprovisioning, role assignment, access reviews, and least-privilege access).
Provide key data insights and reportin

📌 Gong Administrator (Hyderabad)
🏢 Blackbaud India
📍 Hyderabad