About Us:
Supy is transforming the restaurant industry with a data-driven inventory management platform. Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitability through real-time data, actionable insights, and time-saving automation. Join us in redefining restaurant operations through creative technology and seamless customer experiences.
Role Overview:
As a Customer Success Manager at Supy, you will be the key point of contact for our customers, owning the full post-sale lifecycle from onboarding to long-term growth. Your mission will be to ensure restaurant groups successfully adopt Supy and achieve measurable operational and financial impact.
This is a unique opportunity to shape how customer success is delivered in the region, with strong ownership and visibility in a fast-growing SaaS company.
Key Responsibilities:
Customer Onboarding & Adoption
Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy’s solutions.
Train and support restaurant teams on platform features aligned with their operations.
Drive engagement across core modules including inventory, procurement, and cost control.
Account Management & Growth
Build and nurture long-term relationships with stakeholders across restaurant teams.
Act as a trusted advisor, providing insights to optimize operations and performance.
Identify opportunities for account expansion and support renewal processes.
Customer Success & Retention
Monitor account health, proactively identifying risks and ensuring high customer satisfaction.
Resolve issues promptly in line with SLA commitments.
Deliver tailored solutions by collaborating closely with internal teams.
Insights & Collaboration
Track and analyze KPIs, preparing reports that demonstrate value and ROI.
Relay customer feedback to product and internal teams to support continuous improvement.
Contribute to overall business growth through customer success outcomes.
Qu
📌 Customer Success Manager (India)
🏢 Supy
📍 India