Are you passionate about student counselling, academic support, and customer success ? Join a leading Online Education organization and help students successfully navigate their academic journey.
Location: Bangalore
Role: Academic Advisor
Experience: 26 Years in Academics / Student Counselling
Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams
Key Responsibilities
Act as the first point of contact for students and address academic & administrative queries.
Coordinate between students and university departments.
Track students academic progress, submissions, and course requirements.
Handle Inbound & Outbound calls, emails, and chats .
Support students with semester and subject-related queries.
Ensure timely completion of academic requirements.
Drive student satisfaction, re-registration, and program completion .
Identify and escalate priority issues while ensuring timely resolution.
Maintain MIS, reports, and student records using Excel & PPT .
Work closely with internal teams, faculty, and SMEs.
What Were Looking For
Strong verbal, written & listening communication
Student counselling / academic process experience
Problem-solving & interpersonal skills
Knowledge of CRM / ticketing systems
Good Excel & reporting skills
Ability to multitask and work under pressure
Willingness to work on weekends on a rotational basis
Earn certifications in these skills
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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