At Sadhna.co, we believe wellness begins with being cared for. That care doesn't end at checkout. It extends to the moment a customer opens their order, and to every call in between.

Sometimes that moment gets delayed. An address is incomplete, a customer isn't home, a courier misses a step. We're looking for people who will step in at exactly that point, reach out with warmth, and make sure the order arrives.

This is a voice role. It's also a trust role.

About the role
You will be the voice our customers hear when a delivery hasn't gone to plan. Your work is to understand what happened, resolve it with grace, and ensure the order reaches them, before it's returned to us.

Reach out to customers whose orders are marked as undelivered
Understand the cause, correct the details, resolve any hesitation about the order
Coordinate with our logistics partners to reschedule delivery within the window
Maintain precise records of every conversation and outcome
Follow through on pending shipments and escalate anything at risk, early
Own your targets: successful deliveries, RTO reduction,



call quality

Who we're looking for
A naturally warm, articulate communicator in Hindi, with comfortable English
Someone who can turn a hesitant "no" into a confident "yes", without ever sounding like a script
1–3 years in outbound calling, e-commerce logistics or customer care. Exceptional freshers are welcome.
Familiar with Excel and CRM or dialer tools
Composed under volume, energised by clear goals
Curious about how orders move, or quick to learn

What you'll find here
Work that matters, visibly. Every order you save is a customer who stays.
A small, considered team where your voice is heard by the people building the brand.
A transparent path into our wider Customer Experience function as we grow.

To apply, share your CV to [email protected] and a few lines on a time you changed someone's mind on a call. If you've worked in NDR or outbound before, include your conversion numbers.

📌 NDR Executive (Noida)
🏢 Sadhna.co
📍 Noida