Project Owner / Service Delivery Operations Lead
Finance & Accounting Operations | AP, AR, Invoice Processing, Procurement Support, Reconciliations, F&A; Back Office

Role positioning:- This is a client-facing service delivery role for Finance & Accounting operations. ARDEM is hiring an operational owner who can run AP/AR, invoice, procurement, reconciliation, and recurring finance workflows with production control, client communication, SLA/TAT discipline, quality ownership, and team leadership.

Position Summary
ARDEM is seeking a Project Owner / Service Delivery Operations Lead for Finance & Accounting Operations. This role owns the daily delivery and client-facing operational management of assigned finance and accounting workflows.
The right candidate understands finance operations enough to manage delivery quality, exceptions, controls, workflow handoffs, client expectations, SLA/TAT, backlog, and team execution. This person does not need to be the sales SME or proposal owner,



but must be credible with client finance teams and solid enough to own the delivery operation after handoff.

Core Responsibilities

Responsible for 100% accuracy, 100% on time delivery and meeting customer TAT requirements
Responsible for 100% customer satisfaction
Responsible for delivery results and the management of 10 customer orders and 50 team members.
Maintain process control through project management documentation, including but not limited to work instructions, process maps, exception rules, quality checklists, training notes, issue logs, change logs, and ownership of the latest approved process version.
Become the subject matter expert for assigned projects. You are the Technical and Process for your customer orders.
Own daily production control for assigned client workflows, including incoming volume, completed work, backlog, aging, SLA/TAT risk, blockers, staffing capacity, urgent client requests, and next-24-hour priorities.
Lead the delivery team by assigning work, clarify

📌 Project Manager/Owner-US_AP (India)
🏢 Ardem Data Services
📍 India