Key Responsibilities

1. Patient Services & Support Coordination

• Facilitate admission and registration of recent child patients under CanKids.

• Support doctors and families in planning treatment and associated cost estimations.

• Bridge communication between medical teams and families.

• Ensure support services including medicines, TSPs, lodging, blood, and hygiene awareness are provided.

• Regularly update treatment and support progress in the patient database.

2. Chattai Clinic and Hospital Unit Coordination

• Assist in operating Chattai Clinics and running daily CanKids hospital activities.

• Liaise with hospital authorities to ensure smooth functioning of assigned CHSUs.

• Oversee Parent Support Group (PSG) volunteers and patient-family engagement activities.

3. Documentation & Data Management

• Maintain complete and accurate documentation for new patients including ID verification and case files.

• Maintain and update patient databases (PIS/MSF/Salesforce).

• Coordinate documentation for government schemes, grants, and external support.

• Prepare monthly and quarterly reports for donors, hospital partners, and internal reporting.

4. Administrative & Financial Responsibilities

• Handle unit-level responsibilities including imprest fund management for medicine purchases and ward requirements.





• Administer assigned support programs including Jiv Daya or other donor-linked initiatives.

• Track FCRA fund usage and ensure compliance.

• Coordinate with the Program Officer and Medical Officer for operational matters.

5. Awareness & Community Engagement

• Conduct awareness sessions about childhood cancer in hospital and community settings.

• Disseminate the message of “You Are Not Alone” to families and caregivers.

• Participate in outreach activities, health camps, or advocacy programs.

Other Extended Duties

• Perform additional tasks as assigned by the Reporting Manager.

Requirements

Skills & Competencies:

• Computer literacy (MS Office, Internet)

• Good communication (spoken & written English)

• Knowledge/experience in pediatric oncology preferred

• Ability to coordinate with healthcare teams and beneficiaries

• Data management and report writing

• Empathy, problem-solving, and cultural sensitivity

Key Competencies:

• Compassionate and Patient-Centric Approach

• Case Management & Documentation

• Interpersonal & Communication Skills

• Stakeholder Coordination (internal & external)

• Multitasking & Time Management

• Teamwork and Adaptability

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