About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform enabling businesses to drive customer engagement, retention, and revenue growth through WhatsApp.
Trusted by over 210,000+ businesses, AiSensy facilitates 800+ crore WhatsApp messages annually between businesses and their customers. The platform powers billions of customer interactions every year and continues to scale rapidly.
Leading brands including Adani Group, Delhi Transport Corporation, Godrej Group, Aditya Birla Hindalco, Wipro, Asian Paints, Vivo, PhysicsWallah, India Today Group, Yakult, Skullcandy, and Cosco trust AiSensy to grow their business through WhatsApp.
Businesses using AiSensy generate 25–80% of their revenue through WhatsApp-powered customer engagement.
AiSensy is a mission-driven, high-growth startup backed by Marsshot.vc, Bluelotus.vc, and 50+ angel investors.

About the Role
We are looking for a Customer Success Executive who is passionate about helping customers achieve measurable business outcomes through AiSensy's platform.
In this role,



you will be responsible for ensuring a seamless customer journey—from onboarding and product adoption to customer engagement, renewals, and account growth. You will work closely with customers to maximize platform adoption, improve customer satisfaction, reduce churn, and identify opportunities for upselling and cross-selling.
This role is ideal for someone who enjoys building long-term customer relationships, solving business problems, and driving customer success in a fast-paced SaaS workplace.

Key Responsibilities
Customer Onboarding & Activation
Guide new customers through a smooth onboarding and implementation process.
Help customers successfully set up and configure the AiSensy platform.
Ensure customers achieve their first value and become active users within defined onboarding timelines.
Deliver an exceptional onboarding experience that sets customers up for long-term success.
Customer Success & Relationship Management
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📌 Customer Success Executive (Gurugram)
🏢 AiSensy
📍 Gurugram