We are looking for a Guest Support & Chat Executive to manage our Airbnb guest communication and ensure a smooth guest experience.
Key Responsibilities
• Handle Airbnb inquiries and guest chats
• Answer booking, property & amenity-related queries
• Share accurate self-check-in & key/access details
• Assist guests before and during their stay
• Coordinate with housekeeping & operations
• Handle guest requests and basic complaints
• Maintain booking/check-in/check-out records
• Ensure quick, polite & professional responses
Candidate Profile
• Good communication skills in English & Hindi
• Customer-service oriented
• Comfortable with WhatsApp, Airbnb & basic computer work
• Hospitality/Airbnb experience preferred
• Freshers with positive communication skills can also apply
• Willing to work rotational shifts/weekends
📌 Guest Support Executive (India)
🏢 Vinr
📍 India