Key Responsibilities

Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision
Communicating and accept all operative advices from the Customer Care Center.
Supporting the Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues
Inform Regional Service Center on all escalation issues
Report any customer complaints with proper documentation to the CCC
Ensure the proper use of tool & test equipment and report the usage on any related service report.
Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services
All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.

📌 Customer Support Engineer (Bengaluru)
🏢 Siemens Healthineers
📍 Bengaluru