Designation: Senior Executive– Merchant Helpdesk (Tech Support)

Experience: 3 - 5 years +

Department: Operations

Location: Navi Mumbai

Job Role

Will be key member of merchant helpdesk and will be responsible for implementation and delivery of all the solution product merchant.
Should have complete knowledge of payment gateway & digital payments.
Building payment gateway related products, settlement, and recon process.
Application support for handling system issues / error tracking.
Experience of working for Payment Gateway/ bank/ ecommerce merchant aggregator/ electronic payment technology vendor.
Should know operation, technical support of Payment Gateway at bank/ Ecommerce Merchant Aggregator/ Electronic Payment technology vendor. Required to interact with internal teams, vendors and Bank for issues and other supports.
Experience in system handling & techno functional solution,



support process specifically of Payment Gateway applications.
End user queries resolution, clarifications, support for resolution of production queries on system functionalities. Incident and Problem management from functional perspective for all supported applications.

Preferred Candidature

Robust communication skills (verbal and written)
Takes ownership of tasks and drives it to completion.
Preferred from Fintech industry.
Proficient in working on MS Office applications i.e. Excel, Power point, etc.

Requirements

A Bachelor’s degree in any stream.
Disciplined, performance and outcome oriented.
Working in cross-functional team, collaborating with peers

📌 Senior Executive– Merchant Helpdesk (Navi Mumbai)
🏢 Airpay Payment Services
📍 Navi Mumbai