Hungry, Humble, Honest, with Heart.

The Prospect

We are seeking an analytical and business-minded Senior Support Data Analyst to join our Global Support Organization. This role focuses on transforming complex support data into actionable insights that improve customer experience, operational efficiency, and strategic decision-making.

The ideal candidate combines strong analytical rigor with hands-on experience in operational data, and a passion for clear, compelling data visualization.

About The Team

The Support Analytics and Operations team manages the analytics, reporting, and product oversight that keep the Nutanix Support organization running. As a multi-disciplinary team of analysts, we pride ourselves on being trusted advisors who provide the clarity leadership needs to make informed decisions.

Your Role

Technical Support & Operations Analytics

Analyze technical support data to identify trends in case volume, backlog, resolution time, escalations, and customer experience
Segment and diagnose performance by factors such as issue type, priority, product, region,



support tier, and ownership
Define, maintain, and evolve operational KPIs and performance metrics
Identify risks and opportunities related to workload, service levels, and customer outcomes

Data Visualization & Analytical Storytelling

Design and maintain interactive dashboards and reports using enterprise visualization tools
Create visualizations that emphasize trends, drivers, and leading indicators rather than static metrics
Translate complex analyses into explicit, executive-ready narratives
Tailor insights and visualizations for different audiences, from operational leaders to executives

Data Querying & Analytics Enablement

Extract, transform, and analyze support data using SQL and analytics platforms
Partner with data science teams to support data models, transformations, and integrations
Understand data refresh cycles, latency, and lineage to ensure reliable and trusted reporting

Busin

📌 Senior Data Analyst- World wide support (Bengaluru)
🏢 Nutanix
📍 Bengaluru