Job Role: Sr. Executive - Team , Operations & Customer Success
Department: HR - Admin & Business Operations
Reporting To: Management / Director
Location: (In- Office) Udaipur
Experience: 1–3 years preferred
Employment Type: Full Time

About the Role

We are looking for a highly organised, proactive and people-oriented Executive – People, Operations & Customer Success who can play a multi-functional role in strengthening our internal processes, employee experience, customer engagement and brand presence. The role is ideal for someone who enjoys working across departments, coordinating with people, taking ownership, following up on action points and making things happen. The candidate will act as a connecting point between Management, Team Members, Customers and external/internal stakeholders, helping the organisation become more systematic, responsive and professionally structured.

Key Responsibilities

1. People & Employee Engagement
Support end-to-end recruitment, screening, interview coordination and onboarding.
Maintain employee records, documentation and HR-related processes.




Coordinate employee engagement activities, celebrations and internal initiatives.
Track attendance, leave, employee requirements and routine HR matters.
Coordinate performance review processes and follow-up on action points.
Support employee communication and maintain a positive workplace culture.
Identify employee concerns and coordinate with management for appropriate resolution.

2. Internal Operations & Coordination
Act as a coordination bridge between Management and various teams.
Track significant tasks, commitments and action points arising from meetings.
Follow up with respective team members and ensure timely closure.
Help implement and maintain internal SOPs, processes and checklists.
Coordinate internal meetings, reviews and team activities.
Prepare basic MIS, reports, trackers and management updates.
Identify gaps in internal processes and proactively suggest improvements.
Ensure

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