Position: Store Manager
Location: Agra
Employment Type: Full time
Experience: 2+ Years

About the Company - Cox & Kings:
Cox & Kings is one of the world’s oldest and most trusted travel companies, with a legacy of over 265
years in the travel and tourism industry. The company offers a wide range of travel services including
group tours, customized holidays, corporate travel, and destination experiences across India and
international markets.

Job Overview:
We are looking for a passionate and sales-driven Store Manager to manage the day-to-day
operations of a Cox & Kings franchise store. The role involves handling customer enquiries, driving
holiday sales, preparing travel quotations, managing bookings, ensuring exceptional customer
service, and supporting local business development. The ideal candidate should be
customer-focused, target-oriented, and capable of independently managing store operations while
delivering a seamless travel experience.

Job Roles and Responsibilities:

● Handle walk-in customers, telephonic enquiries, referrals, and CRM-generated leads.




● Prepare customized domestic and international holiday itineraries and quotations.
● Convert customer enquiries into confirmed bookings through effective follow-ups.
● Achieve monthly sales and revenue targets assigned by the company.
● Upsell and cross-sell services such as visa assistance, travel insurance, forex, transfers, and
sightseeing.
● Coordinate bookings, travel documentation, vouchers, and customer communications.
● Ensure accurate customer documentation and timely processing of bookings.
● Maintain customer records, bookings, payments, and enquiries in the CRM system.
● Resolve customer concerns and ensure high levels of customer satisfaction.
● Support local marketing activities, corporate tie-ups, and referral generation to increase
walk-ins.
● Coordinate with internal Operations, Finance, and Product teams for smooth service
delivery.
● Maintain store operations and brand standards while s

📌 Store Manager (Agra)
🏢 Cox & Kings
📍 Agra