The Customer Correspondence Unit (CCU) and Social Media team is responsible for
responding to customer emails and social media comments on various platforms.

* Responsible for management of the Correspondence & Social Media teams for
Liabilities, Cards and Asset Businesses
* Partnering & collaborating with sponsoring business Verticals for new
mandates
* Meeting Budgeted Productivity and Cost to Income ratios as per Service level
agreements with Principals.
* Meeting benchmark Quality and Service levels at a Unit level.
* Ensure strict adherence to the internal control & monitoring processes for
ensuring timeliness, quality and standards as per the bank requirements.
* Graduate or MBA
* Experience in Customer Service atleast 5 yrs+,



with an overall experience of
around 12-15 years
* Contact center exposure in a banking / credit cards skill preferred.
* Advanced people management and leadership skills
* Broad product and industry awareness
* Ability to persuade, influence and negotiate effectively at all levels within
the organization.
* Excellent sales track record for liability, asset and TPP sales through
different channels.
* Valuable communication & Interpersonal Skills.
* Eye for details.
* Presentation skills

Job Description

📌 Sky Service CCU (Thane)
🏢 Kotak
📍 Thane